Frequently Asked Questions
My doctor referred me to your practice, how do I make an appointment?
Our team will reach out once we receive a referral from a doctor. If you would like to get ahead, contact our new patient department at (323) 760-9757or fill out this form and someone will be in touch.
What should I bring to my first appointment?
For your first appointment, make sure you have:
- Photo ID
- Insurance cards
- Surgical or N95 mask
- Registration packet, medical records
- List of questions for your doctor (optional)
Where do I park? Is parking free?
Parking is site specific. See details at bottom of this page.
What is CareSpace and how do I set it up?
CareSpace is your patient portal. You can communicate with your care team, see lab slips & results, see appointment times, and more. Log into your account here.
I lost my appointment card or lab slip; how do I get another one?
You can call the office here, login to your CareSpace portal to see all scheduled appointment times, or email your care team.
What should I wear on my first day of treatment?
There will likely be bloodwork and vitals, so wear loose, comfortable clothing, with access to arm or chest.
What can I expect on my first day of treatment?
Depending on what treatment, it can last anywhere from 30 minutes to 5 hours. Contact your clinic to confirm duration and prepare for that length.
On your first day of treatment, you will:
- meet with your oncologist for any last minute questions
- meet your nurses and care team who will explain the treatment in detail and provide educational information.
Can I eat during my treatment? What should I bring?
Always verify with your doctor before your appointment. But usually, unless they have specified not to, you can bring snacks and drinks into the infusion room. Contact your clinic to confirm duration and prepare for that length. Wi-fi is available for patients. Bring whatever you’d like to keep you entertained. Some people bring the following:
- Books
- Music
- Crosswords/sudoku
- Laptop/tablet
- Snacks/beverage
Can I bring my family or children to my appointment?
Patients can bring a caregiver or family member to the MD appointment for support. However, generally only patients are allowed in the infusion room. While we love children, nobody under 18 is permitted in our clinics due to safety precautions.
Is there Wi-Fi available?
Yes, there is Wi-Fi available. The clinic staff can share this information with you.
How do I get my lab/test results?
Your doctor will discuss lab results with you at your next appointment. Our staff does their best notify you as soon as possible once your lab results are ready, but they can also be viewed in your CareSpace portal once the doctor has reviewed them.
Do I have to wear a mask in your clinic?
Yes, surgical or N-95 masks covering nose and mouth are required in the clinic setting. Unless patients are eating, drinking, or taking medications, the mask must remain on at all times. Our staff wear masks as well.
What are your COVID precautions?
All rooms and infusion chairs are sanitized in between patient visits, and all surfaces are routinely cleaned. The staff always wear masks to keep patients safe, and staff are vaccinated according to the CDC guidelines. We follow the most up-to-date CDC COVID-19 prevention guidelines for patient and staff safety, as well as the exposure precautions and guidelines.
Parking Information
Beverly Hills Century City Medical Plaza - garage parking available $10 per hour, $20 daily limit
Burbank Toluca Lake Center – garage parking available $1.50 per 15 minutes, or $13.75 daily maximum . Free street parking available, 2 hour limit
Good Samaritan Medical Pavilion – garage parking available at 1317 Shatto St. $1 per 10 minutes, or $10 daily maximum
Glendale Memorial Medical Pavilion – garage parking available, office can validate ticket and it will cost $1. Without validation $7
Glendale Adventist Health Medical Center – garage parking available, $1.50 minimum, $1 per 20 m, or $6.50 daily maximum. Handicapped placard pays $1
Mission Hills Holy Cross Medical Center – garage parking available, $1 per 20 minutes, or $9 daily maximum
Montebello Beverly Medical Center – plenty of free parking in the lot
Olympia Medical Plaza – parking available at 5975 W Olympic Blvd. (corner of Genessee & Olympic) $1 per 15 minutes, or $10 daily maximum
Pasadena Cotton Medical Center – garage parking available, $3 per hour, or $7 daily maximum
Torrance Skypark Building 8 – plenty of free parking in the lot
Valley Presbyterian – garage parking available, $1 per 20 minutes, or $7 daily maximum
Phone Directory
Billing Department - (323) 794-1391
All questions about insurance, benefits, billing, patient statement, eligibility, and any insurance updates. You can also pay your bill here. This does not include billing for medication.
CareSpace Patient Portal - itsupport@lahomg.com
Contact for any questions about your CareSpace patient portal.
Medical Records - medicalrecords@lahomg.com
Contact if you need to obtain your medical records for personal use or have them sent to another office. You will need to fill out this form.
New Patient Department - (323) 760-9757
Contact to refer a patient or to make your first appointment. Doctors referring patients can view more information here. Patients making their first appointment can view more information here.
Research Department - (323) 910-4067
Contact for questions or information regarding clinical trials. You can always ask your provider about clinical trials, or view our curent trials here.
Specialty Authorizations - (747) 247-3784
For all external medical services. LACN provides care coordination assistance for patients needing services outside our clinic such as CT scans, PET scans, x-ray, MRI. You can contact this number for assistance with authorizations for these procedures.
Treatment Authorizations - (323) 794-1362
All questions related to MD or treatment appointments that require authorization for drugs or visit
Other Inquiries - (323) 900-0171
You can call this number, call your clinic directly, or fill out the "current patient" form here and a member of our staff will get back to you as quickly as possible.